1. What is your return policy?

We accept returns within 30 days of purchase. To be eligible for a return, jewelry must be in original, unworn condition and in the original packaging. Some personalized items may not be returnable.

2. How can I start a return procedure?

To start a return process, follow these steps:

1. Contact our customer service via email at info@ninfea.com to obtain a return authorization (RMA).
2. Prepare the package with the jewelry to be returned in the original packaging, including the return form provided by customer service.
3. Send the package to the address indicated by our customer service. We recommend using a trackable shipping service to ensure that the package arrives at its destination.

3. Who covers the return shipping costs?

Return shipping costs are the responsibility of the customer, unless the return is due to our error (for example, receiving a defective or incorrect item). In this case, we will provide a prepaid shipping label.

4. When will I receive my refund?

Once your return is received and inspected, we will send you an email notification. If your return is approved, your refund will be processed and automatically credited to your original payment method within 5-10 business days.

5. Can I exchange an item instead of returning it?

Yes, we accept exchanges within 30 days of purchase. Please contact our customer service to initiate the exchange process and verify the availability of the desired item. The shipping costs for the exchange are the responsibility of the customer, unless the exchange is due to our error.

6. What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service immediately with your order number and a description of the problem. We will assist you in replacing or refunding the defective/incorrect item at no additional cost. (click this link to contact us)

7. Can I return an item purchased on sale?

Items purchased on sale may be returned according to our standard returns policy, unless otherwise specified in the promotion terms.

8. What should I do if I don't receive my refund?

If you do not receive your refund within the expected timeframe, please check with your bank or credit card provider first. If the problem persists, please contact our customer service for assistance. (click this link to contact us)

9. How can I contact customer service with questions about returns?

You can contact our customer service via email at info@ninfea.com

We are available Monday to Sunday, 9:00 am to 6:00 pm, to answer all your questions regarding returns.