1. Where and what material are NINFEA jewels made of?

NINFEA jewels including the packaging are 100% Made in Italy created by specialized artisans, through the use of fine materials starting from the jewels made of 925 silver.

2. What is 925 silver?

925 silver, also known as sterling silver, is made up of 92.5% pure silver and 7.5% other metals, usually copper. This combination gives silver greater strength and durability than pure silver.

3. How can I take care of my 925 silver jewelry?

To keep your 925 silver jewelry in tip-top condition, follow these simple tips:

• Avoid contact with chemicals such as detergents, perfumes, etc.
• Remove jewelry before bathing, swimming, or engaging in physical activity.
• Store your jewelry in a dry, cool place, preferably in a jewelry box or cloth bag to avoid oxidation.

IMPORTANT: NINFEA boxes do not keep items in perfect condition for long periods of time, so if the jewels are not used, an alteration of color may occur and the product is not covered by the warranty.

4. What should I do if my 925 silver jewelry tarnishes?

Oxidation is a natural process that can make silver appear tarnished. You can clean your 925 silver jewelry using a silver polishing cloth or a solution of warm water and mild soap. For a more thorough clean, you can use a silver polishing product.

5. Is 925 silver jewelry hypoallergenic?

925 silver is generally hypoallergenic and suitable for most people with sensitive skin. However, a small percentage of people may be allergic to other metals in the alloy, such as copper.

6. What happens if my jewelry breaks or gets damaged?

We offer a repair and warranty service for our jewelry that covers any manufacturing defects. Contact us with the details of the damage, if the damage is a manufacturing defect, we will proceed with the repair at no additional cost. ATTENTION! Product alterations due to wear and tear are not covered by the warranty.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier's website.

8. Where can I find the tracking number for my order?

The tracking number will be included in the shipping confirmation email you receive once your order has been shipped. If you do not see the email in your inbox, please check your spam or junk folder.

9. My tracking number is not working. What should I do?

If your tracking number is not working, please check that you are entering the number correctly on the carrier's website. Please note that it may take a few hours for your tracking number to be active and updated. If the problem persists, please contact our customer service for assistance. (click this link to contact us)

10. Can I track my order directly from your website?

Yes, you can track your order directly from our website. Visit the "Track Your Order" page and enter the tracking number you received via email. You will be redirected to the carrier's page with updated shipping information.

11. What should I do if my order is blocked or delayed?

If your order is stuck or delayed, please check the information provided by the carrier first. If there is no update or you need more information, please contact our customer service with your tracking number and order number. We will do our best to assist you and resolve the issue. (click this link to contact us)

12. Can I change the delivery address after the order has been shipped?

Once your order has been shipped, we cannot change the delivery address. However, in some cases, you may contact the carrier directly to request an address change or a new delivery date. Carrier policies may vary.

13. Do you offer international shipping?

Yes, we ship our 925 silver jewelry worldwide. Shipping costs and delivery times may vary depending on the destination. Please see our shipping page for more information. (click on this link)

14. What is your return policy?

We accept returns within 30 days of purchase, provided the jewelry is in original, unworn condition. To initiate a return, contact us via our customer service. (click on this link)

15. How can I contact customer service?

You can contact our customer service via email at info@ninfea.com

We are available from Monday to Sunday, from 9:00 to 18:00.