1. What shipping methods do you offer?

We offer several shipping methods to suit your needs:

• Shipping within Italy (delivery within 24/48 working hours)
• Shipping to the European Union (delivery times vary depending on the destination)
• International Shipping (Delivery times vary depending on destination)

2. What are the shipping costs?

Shipping costs vary depending on the method chosen and the destination. Here is an overview:

• Shipping to Italy 24/48h: €4.99 (free for orders over €49)
• Shipping to the European Union: costs will be calculated at checkout based on the destination
• International shipping: costs will be calculated at checkout based on destination

3. Do you ship internationally?

Yes, we ship our 925 silver jewelry worldwide. Delivery times and shipping costs may vary depending on the destination. During checkout, enter your address to view available options and costs.

4. How long does it take to process an order?

Orders are processed within 1-2 business days. During high demand periods, such as holidays, processing times may be slightly longer.

5. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the courier's website. (click this link to track your order)

6. What happens if I am not present at the time of delivery?

If you are not present at the time of delivery, the courier will leave a note with instructions for collection at a drop-off point or rescheduling the delivery. Some couriers also offer the option of authorizing delivery without a signature.

7. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. If your order has not been shipped yet, we will do our best to update the address. Once your order has been shipped, you will not be able to change the shipping address. (Click this link to contact us)

8. What should I do if my order arrives damaged or is lost?

If your order arrives damaged or is lost, please contact our customer service team immediately with your order number and photos of the damage (if applicable). We will investigate the issue and assist you in finding a solution, including replacing or refunding the item. (If Insured Shipping is selected) (click this link to contact us)

9. Do you offer gift wrapping?

Yes, we offer a gift wrapping service. You can select this option during checkout. Your jewelry will be elegantly packaged, ready for gift giving.

10. How can I contact customer service with shipping questions?

You can contact our customer service via email at info@ninfea.com

We are available Monday to Sunday, 9:00 am to 6:00 pm, to answer all your questions regarding shipping.