1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier's website or on our website.

2. Where can I find the tracking number for my order?

The tracking number will be included in the shipping confirmation email you receive once your order has been shipped. If you do not see the email in your inbox, please check your spam or junk folder.

3. My tracking number is not working. What should I do?

If your tracking number is not working, please check that you are entering the number correctly on the carrier's website. Please note that it may take a few hours for your tracking number to be active and updated. If the problem persists, please contact our customer service for assistance. (click this link to contact us)

4. Can I track my order directly from your website?

Yes, you can track your order directly from our website. Visit the "Track Your Order" page and enter the tracking number you received via email. You will be redirected to the carrier's page with updated shipping information.

5. What should I do if my order is blocked or delayed?

If your order is stuck or delayed, please check the information provided by the carrier first. If there is no update or you need more information, please contact our customer service with your tracking number and order number. We will do our best to assist you and resolve the issue. (click this link to contact us)

6. I have not received my order. What should I do?

If you have not received your order within the estimated delivery time, please contact our customer service with your order number and tracking number. We will investigate the situation and provide you with updates on the status of your shipment. (click this link to contact us)

7. Can I change the delivery address after the order has been shipped?

Once your order has been shipped, we cannot change the delivery address. However, in some cases, you may contact the carrier directly to request an address change or a new delivery date. Carrier policies may vary.

8. My order is marked as delivered but I have not received it. What should I do?

If your order is marked as delivered but you have not received it, please check with your neighbors or see if it was left in a safe place near your address. If you are unable to locate your order, please contact our customer service with your tracking number and order number. We will investigate and assist you in resolving the issue. (click this link to contact us)

9. How can I contact customer service with questions about tracking my order?

You can contact our customer service via email at info@ninfea.com

We are available Monday through Friday, 9:00 am to 6:00 pm, to answer all your questions about order tracking.